What to check before account transfer or access recovery
Start from a verified Dragon Money address and your own account details. If something fails, first work out whether the issue is access, password, verification code or KYC.
Passwords, SMS codes and full card details do not belong in a support message. A clear description plus a safe transaction or account reference is usually enough.
If the issue remains after one attempt, keep the exact error and time rather than repeating logins or requests.
Open a saved or verified Dragon Money address.
Check the domain, HTTPS and the login form.
Enter account data only after that check.
If login fails while using Dragon Money Account Transfer, use password recovery or support rather than repeating attempts with different details.
| Route | When to use | Check |
|---|---|---|
| Official site | Primary address published by the operator | Verify domain and HTTPS |
| Mirror | Alternative address when access is limited | Avoid entering data on random copies |
| VPN | Additional access method | Use a trusted application |
| Recovery | Password, code or account access | Use official support channels |
For limits, promotions and payment methods, the confirmation screen is a better reference than a saved or older description.
When wording is unclear, use the current rules as the reference. A support request should explain the issue without including login secrets or verification codes.
If access or the account still needs attention, contact support. The FAQ and recovery guides cover the most common cases.
Open Dragon Money from a saved or verified address and confirm the domain and HTTPS before entering account details. Passwords and one-time codes should remain inside the login form.
If an action fails, avoid turning it into a long chain of retries. In Dragon Money Account Transfer, save the exact error message, confirm that you still control the linked email or phone and then use the normal recovery or support flow.
When using Dragon Money Account Transfer, after access returns, it is worth checking recent sign-ins and incomplete actions. When using Dragon Money Account Transfer, unfamiliar activity should prompt a password change and the closure of other sessions when that feature is available.
