What to do if you lose access to Dragon Money
Open Dragon Money from a saved or verified address. When an action fails, separate an access problem from a password, confirmation or verification issue before trying again.
Do not forward a password or one-time code even when asking for help. Support can investigate with safe account or transaction details instead.
If the first attempt fails, record the message and time before moving to the appropriate recovery or support option.
Open a saved or verified Dragon Money address.
Check the domain, HTTPS and the login form.
Enter account data only after that check.
If login fails while using Account Recovery, use password recovery or support rather than repeating attempts with different details.
| Route | When to use | Check |
|---|---|---|
| Official site | Primary address published by the operator | Verify domain and HTTPS |
| Mirror | Alternative address when access is limited | Avoid entering data on random copies |
| VPN | Additional access method | Use a trusted application |
| Recovery | Password, code or account access | Use official support channels |
Do not rely on an old screenshot or description of the terms. Recheck what Dragon Money shows in the account immediately before you confirm an action.
For an unclear status, review the rules and transaction history. Support can work with a safe transaction reference and description; it does not need your password or one-time code.
For an exact answer about the account status, contact support. The FAQ helps rule out common access problems quickly.
Open Dragon Money from a saved or verified address and confirm the domain and HTTPS before entering account details. Passwords and one-time codes should remain inside the login form.
If an action does not go through, avoid repeating it over and over. Keep the exact error message, make sure you still control the linked email address or phone number, and use the normal recovery or support flow.
For Account Recovery, after access returns, it is worth checking recent sign-ins and incomplete actions. In Account Recovery, unfamiliar activity should prompt a password change and the closure of other sessions when that feature is available.
An operation ID, the time of the error and a screenshot without secrets are usually enough to start. Never send passwords or one-time codes.
Not automatically. Resolve access to the existing account first so KYC and payment history do not become more complicated.
